Thank you for your interest in MT METATRON products. We have compiled the most frequently asked questions from our customers into a FAQ. We hope you will find this information useful. We sincerely hope that we can share the quality of MT METATRON with you.
About Purchase
Q.Where can I buy MT METATRON?
Available at beauty clinics, esthetic salons, and other authorized dealers. We do not offer our products through drugstores, malls or directly from MT Cosmetics.
STORE LOCATIONS
Products sold through non-official sales channels are not only suspected to be counterfeits with completely different formulations and ingredient quality, but some may also be expired or opened and may have an adverse effect on your skin. Please note that we cannot guarantee the quality of products purchased through unauthorized sales sites or handle any issues related to purchases. To ensure our customers can use our products with peace of mind, we strongly recommend that you purchase from authorized stores such as beauty clinics and esthetic salons.
Q.Are the products sold on the Internet such as Amazon, Rakuten, Mercari, etc. genuine?
Products other than online items*are not sold on Amazon, Rakuten, or any other online shopping malls. Therefore, all products sold on unauthorized internet sites are considered unauthorized.
*The official online store was closed on January 31, 2023.
Products sold through unauthorized channels may potentially be counterfeit, with formulations and ingredient quality that differ from authentic products. In addition, there's a risk that such products may be expired or tampered with, which could affect their effectiveness and safety for your skin. It's important to note that we cannot guarantee the quality of products purchased from unauthorized retailers, and unfortunately, we are unable to assist you if you have any problems with your purchase. For your safety and to ensure the authenticity of our products, we strongly recommend that you purchase from authorized retailers such as beauty clinics and esthetic salons.
STORE LOCATIONS
Q.I am concerned because some of the boxes and labels are peeling off. I would like to confirm that the product I have purchased is genuine.
We offer a smartphone application to determine the authenticity of our products. Please click here for details.
Please be careful in the following cases, and if you receive a non-genuine judgment, please contact the inquiry form in the application.
The label has already turned over at the time of purchase, and the QR code is visible.
Label stickers are peeled off or have been removed from the product.
A sticker other than the official product label sticker is attached to the outer box.
To download: Click the link below.
For more details on the evaluation methods, please check here.
Q.Where can I get samples?
Since we do not provide samples, please contact authorized professionals such as beauty clinics and esthetic salons.
Q.Can I return item(s)?
Please contact the store where you made your purchase.
Product Quality And Ingredients
Q.Is there an expiration date?
The quality of the product is guaranteed for 3 years when unopened and 6 months after opening. Storage conditions are as follows: avoid extreme high or low temperatures, store at room temperature, and do not store in direct sunlight.
Q.How to store
Store at room temperature. There is no problem with quality as long as you avoid places with extreme high or low temperatures and store it in a place that is not exposed to direct sunlight.
Q.The liquid of MT Condense C Serum is slightly brownish. Is this a quality issue?
The color of the product may change over time due to the vitamin C content, but there is no quality issue.
Q.Do the products in the MT Protect UV series contain UV absorbers or UV scatters?
The following products do.
MT Protect UV Gel...UV absorbers only
MT Point Cover Foundation / MT Protect UV Loose Powder...UV Scatters only
MT Protect UV Base/Cream...UV absorbers/UV scatters
How To Use
Q.Which skincare line or products should I choose?
MT METATRON offers 5 skincare lines to suit your skin concerns.
Essential Line
Sensitive Line
White Care Line
Pore Care Line
Stem Care Line
Consider 5 skincare lines and choose products with the advice of the authorized beauty professionals who can personally recommend the best combination of MT METATRON products for your specific skin goals.
Q.Can you tell me the correct order of application?
The basic order of application sequence is as follows,
① Cleanser → ② Facial wash → ③ Lotion → ④ Serum → ⑤ Emulsion → ⑥ Cream → ⑦ Eye Cream.
Apply lotion before using a face sheet mask.
Q.Can I use it if I am pregnant or breastfeeding?
Your skin be more sensitive during pregnancy and lactation. Please consult the staff of an authorized retailer such as a beauty clinic or esthetic salon.
Q.Is it safe for children to use MT METATRON products?
Please refrain from doing so. Our cosmetics are intended for adults and have not been tested on children. Please understand that our products are basically formulated for adult customers.
Rash From Using Mt Metatron
Q.My skin is irritated from using MT METATRON products. What should I do?
We manufacture our cosmetics with due attention to safety so that skin problems will not occur under normal conditions of use. However, itching, swelling, redness, and other symptoms may occur depending on the customer's constitution, physical condition, environmental influences, and compatibility with the ingredients. In such cases, please discontinue use.
Other
Q.Can products containing ethanol be transported by air?
Ethanol is contained in cleansers and colloidal mineral washes, but only in very small quantities that can be transported by air.
Q.Where can I purchase the Platinum and Science lines?
You can purchase them at Matsuya Ginza POP UP SHOP.
Q.Where can I buy MT METATRON LUKA?
Luka is only available from medical institutions. If you're interested in purchasing, please contact our customer service for more information.
Customer Service
If your questions are not answered in the FAQ, please contact our customer service.
Note:
About phone support
We will record our conversation to improve our service. We appreciate your understanding and cooperation in advance.
About Customer Service via email
It may take some time for us to respond to your inquiry. If you are in a hurry, please call our toll-free number during our business hours. Depending on the nature of your inquiry, we may respond by phone instead of email.
